SM 9.34 Performance isues

We have recently performed Service Manager Upgrade from 9.31 to 9.34 (last month) and the application performance is very slow when compared to previous version. Major issue is users working on Quotes, as these are opening very slowly (say, 2-5 minutes to view or update Quote). We are also seeing performance issues in Incidents and Interactions but these are much better when compared to Quotes. Please let me know what changes to be done to increase the performance.

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  • Hi,

    The best approach is to open a debugnode (e.g. sm -httpPort:<available port number> -debugnode:1 -RTM:3 -debugdbquery:999 -log:../logs/trace.log), login to Sm via the debugnode, reproduce the issue and upload the log file(s) for analysis. Please create separate log files for each issue e.g. 1 log file should contain opening Quotes, another log file will contain opening Incidents etc.

    Thanks.

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  • Hi,

    The best approach is to open a debugnode (e.g. sm -httpPort:<available port number> -debugnode:1 -RTM:3 -debugdbquery:999 -log:../logs/trace.log), login to Sm via the debugnode, reproduce the issue and upload the log file(s) for analysis. Please create separate log files for each issue e.g. 1 log file should contain opening Quotes, another log file will contain opening Incidents etc.

    Thanks.

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