Upgrading Servicemanager to 9.41

Hello,

we are running on Servicmanager 9.40 (codeless) and want to Upgrade to 9.41.

How can we decide if we need the the codeless or the hybrid mode. Do codless in 9.41 disable formatcontrol? we are still using a combination of Process Designer Workflows and Formatcontrol in all processes (incident, interaction, slm, ...).

Further, which Documetation is the correct one? SM930PD_SM941_upgrade.pdf   or   SM_ApplicationPatchMgr.pdf?

Thank you in advance for your help in this matter.

Regards, Magdalena

 

  • Hello,

    The version of SM 9.41 that you can upgrade depends of your PD version installed.

    If you are in PD 2 or 3 the version that you obtain is SM 9.41 Hybrid.

    If you are in PD 4 the version that you obtain is SM 9.41 Codeless.

  • Verified Answer

    "How can we decide if we need the the codeless or the hybrid mode"

    - since you are on 940, it means you are using PD for all modules and it would not be possible to move from 940 to 941 Hybrid because Hybrid is PD for some modules. You will move from 940 PD to 941 Full PD

    "Do codless in 9.41 disable formatcontrol? we are still using a combination of Process Designer Workflows and Formatcontrol in all processes (incident, interaction, slm, ...)."

    - NO, not disable completely

    "Further, which Documetation is the correct one? SM930PD_SM941_upgrade.pdf   or   SM_ApplicationPatchMgr.pdf?"

    - Since you are upgrading from 940 to 941 then SM_ApplicationPatchMgr.pdf should be the correct one.

     

     

  • I don't know how did you upgrade to current 940 codeless, I think it was upgraded from 93x PD4? right? If it is already full PD codeless, it will keep codeless when upgrade to 941.

    for minor minor version upgrade, please refer the document SM_ApplicationPatchMgr.pdf.