hpsm email issues

The service manage is not able to generate emails any idea?

  • There is a service that must be running on your app server.  I think it is called scsmtp.  It is in your sm.ini and may be commented out.  Below is the line in our sm.ini - as you can see, we commented it out as we now use CIT to process our SM emails.  SM9.21 could not create HTML emails.  CIT can.

    #scsmtp.exe  commented out by slwhetze 04-01-2015 5:35pm.  Connectit will be manaing emails for SM from this point forward

     

  • You should provide more detail about the issue. 

    The eventout table is being populated? Versions of HPSM? How the e-mails are send (connect or sm)? 

    If it's by Sm, take a look if the SMTPMail proccess is running and If  it's not, startup the emailout.startup agent.

  • i have checked the eventout record and it seens to creat an eventout for few seconds and then it will be deleted even when i disable email configuration in the sm,ini

    the version for sm is 9.41 and i'm using sm in order to send emails

  • these lines from email.log

    RTE E Failed to delete event <evsysseq=0000000000003547>; SCAuto error 813
    2084( 3928) 04/28/2016 14:54:38 RTE I scauto_delete(): pdbfileDeleteSz() failed for evsysseq = "0000000000003548

    ................................................................................................

    2084( 4860) 04/28/2016 14:58:04 JRTE I Connect to mail server sucessfully. 
    2084( 3280) 04/28/2016 14:58:04 JRTE I MailThread completed task in 34937 milliseconds.
    2084( 4860) 04/28/2016 14:58:09 com.sun.mail.smtp.SMTPTransport.issueSendCommand(SMTPTransport.java:2202)
    2084( 4860) 04/28/2016 14:58:09 com.sun.mail.smtp.SMTPTransport.mailFrom(SMTPTransport.java:1693)
    2084( 4860) 04/28/2016 14:58:09 com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:1194)
    2084( 4860) 04/28/2016 14:58:09 com.hp.ov.sm.server.utility.htmlemail.impl.MailSessionImpl.sendInner(MailSessionImpl.java:708)
    2084( 4860) 04/28/2016 14:58:09 com.hp.ov.sm.server.utility.htmlemail.impl.MailSessionImpl.sendMail(MailSessionImpl.java:681)
    2084( 4860) 04/28/2016 14:58:09 com.hp.ov.sm.server.utility.htmlemail.impl.MailSessionImpl.access$300(MailSessionImpl.java:54)
    2084( 4860) 04/28/2016 14:58:09 com.hp.ov.sm.server.utility.htmlemail.impl.MailSessionImpl$EmailTask.process(MailSessionImpl.java:892)
    2084( 4860) 04/28/2016 14:58:09 com.hp.ov.sm.server.utility.htmlemail.impl.MailSessionImpl$MailThread.handleTask(MailSessionImpl.java:1076)
    2084( 4860) 04/28/2016 14:58:09 com.hp.ov.sm.server.utility.htmlemail.impl.MailSessionImpl$MailThread.process(MailSessionImpl.java:1047)
    2084( 4860) 04/28/2016 14:58:09 com.hp.ov.sm.server.utility.htmlemail.impl.MailSessionImpl$MailThread.run(MailSessionImpl.java:986)
    2084( 4860) 04/28/2016 14:58:09 java.lang.Thread.run(Unknown Source)
    2084( 4860) 04/28/2016 14:58:09 JRTE E Failed to deliver message to 'rawan@dima.com.jo'
    2084( 4860) 04/28/2016 14:58:09 JRTE I MailThread completed task in 40000 milliseconds.

    also these are from sm.log

    2096( 1768) 04/28/2016 14:58:00 RTE E Field contains an invalid date/time value (scheduler.process,process.javascript)
    2096( 1768) 04/28/2016 14:58:00 RTE E Error in Field:start.time XMLType:dateTime Value:'04/28/16 14:55:27'

  • these lines from email.log

    RTE E Failed to delete event <evsysseq=0000000000003547>; SCAuto error 813
    2084( 3928) 04/28/2016 14:54:38 RTE I scauto_delete(): pdbfileDeleteSz() failed for evsysseq = "0000000000003548

    ................................................................................................

    2084( 4860) 04/28/2016 14:58:04 JRTE I Connect to mail server sucessfully. 
    2084( 3280) 04/28/2016 14:58:04 JRTE I MailThread completed task in 34937 milliseconds.
    2084( 4860) 04/28/2016 14:58:09 com.sun.mail.smtp.SMTPTransport.issueSendCommand(SMTPTransport.java:2202)
    2084( 4860) 04/28/2016 14:58:09 com.sun.mail.smtp.SMTPTransport.mailFrom(SMTPTransport.java:1693)
    2084( 4860) 04/28/2016 14:58:09 com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:1194)
    2084( 4860) 04/28/2016 14:58:09 com.hp.ov.sm.server.utility.htmlemail.impl.MailSessionImpl.sendInner(MailSessionImpl.java:708)
    2084( 4860) 04/28/2016 14:58:09 com.hp.ov.sm.server.utility.htmlemail.impl.MailSessionImpl.sendMail(MailSessionImpl.java:681)
    2084( 4860) 04/28/2016 14:58:09 com.hp.ov.sm.server.utility.htmlemail.impl.MailSessionImpl.access$300(MailSessionImpl.java:54)
    2084( 4860) 04/28/2016 14:58:09 com.hp.ov.sm.server.utility.htmlemail.impl.MailSessionImpl$EmailTask.process(MailSessionImpl.java:892)
    2084( 4860) 04/28/2016 14:58:09 com.hp.ov.sm.server.utility.htmlemail.impl.MailSessionImpl$MailThread.handleTask(MailSessionImpl.java:1076)
    2084( 4860) 04/28/2016 14:58:09 com.hp.ov.sm.server.utility.htmlemail.impl.MailSessionImpl$MailThread.process(MailSessionImpl.java:1047)
    2084( 4860) 04/28/2016 14:58:09 com.hp.ov.sm.server.utility.htmlemail.impl.MailSessionImpl$MailThread.run(MailSessionImpl.java:986)
    2084( 4860) 04/28/2016 14:58:09 java.lang.Thread.run(Unknown Source)
    2084( 4860) 04/28/2016 14:58:09 JRTE E Failed to deliver message to 'rawan@dima.com.jo'
    2084( 4860) 04/28/2016 14:58:09 JRTE I MailThread completed task in 40000 milliseconds.

    also these are from sm.log

    2096( 1768) 04/28/2016 14:58:00 RTE E Field contains an invalid date/time value (scheduler.process,process.javascript)
    2096( 1768) 04/28/2016 14:58:00 RTE E Error in Field:start.time XMLType:dateTime Value:'04/28/16 14:55:27'