SM 7 client hang when user log in

Hi, all,

I installed SM 7 in a new server and restored database to the server, then execute "sm -InstantOn" command get temporary license. After starting HPSM service, I try to log in system but the client hang. When I check log file, it shows I have logged in. And I can't find any error message in my log file. Has anyone have this 

  • You could try adding debugstartup in sm.ini to see if any error messages from server side. On the windows client side, you could use WIndows, Preferences, Logs. Set log file location and set log file to info,warning and error to see any error from client side.