I am trying to create a new SLA for incidents for 24*7.
My SLO is as below:-
Condition:- category in $L.file="incident" and subcategory in $L.file="Hardware"
Service Area:- Incidents
From open to close.
I see that If I type category in $L.file="incident" in the condition, then the SLA gets picked up by any new IM.
But if I use full condition as mentioned earlier then the IM is not picking the SLA.