SM 9.40: How to auto close a request fulfillment when all tasks are closed

Hi Gurus,

I'm looking for a solution to close a request fulfillment record when all tasks related are closed. Any RequestService function I should use? When I should create the Rule Set in the request task workflow?

Thanks!

Parents
  • One way to do is via RuleSet (using JavaScript-SL) on closure phase of each request task. When an RFT is closed/enters closure phase, the ruleset should execute the  SL script and check for all open tasks. If none then 'Close' the RF (add code in SL to set RF status and phase to 'Closed').

    Thanks!

     

Reply
  • One way to do is via RuleSet (using JavaScript-SL) on closure phase of each request task. When an RFT is closed/enters closure phase, the ruleset should execute the  SL script and check for all open tasks. If none then 'Close' the RF (add code in SL to set RF status and phase to 'Closed').

    Thanks!

     

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