Auto Create Incident Task in Incident Workflow

Dear Experts,

As per title, I have a requirement for new Incident tickets that are created in HPSM of a certain category to auto create a corresponding incident task (with generic desription) and be linked to the incident ticket.

I am currently using HP Service Manager 9.40 and I am unsure on how to implement this feature.

Any guidance or documentation that could be helpful in helping me achieve this will be greatly appreciated.

With regards,

Daniel.Chan

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  • We have such implementation.

    screlation table have next record for this relation: source.filename=problem, depend.filename=problem

    we call the dependent item - outfit or work order (after relation - save in this record sign about it - flag in some boolen field or text in some character field)

  • We have such implementation.

    screlation table have next record for this relation: source.filename=problem, depend.filename=problem

    we call the dependent item - outfit or work order (after relation - save in this record sign about it - flag in some boolen field or text in some character field)

  • We have such implementation.

    screlation table have next record for this relation: source.filename=problem, depend.filename=problem

    we call the dependent item - outfit or work order (after relation - save in this record sign about it - flag in some boolen field or text in some character field)