I would like to understand why there is a seperate record for Known Error when you can do and manage it with Problem ticket itself.
1. Problem Ticket can be used to capture the workaround and the permanent fix.
2. OOB Change ticket cannot be created out of Problem Ticket which is available only in KE record.
3. In case of knowledge, Problem ticket can be promoted as knowledge candidate where in the solution in the problem ticket can be used instead of having a seperate KE record.
4. having a seperate KE record increases the over head to the Problem Management and it would have been simpler if the capabilities of KE are incorporated in the Problem Ticket itself.