connect-it can not open the message store

Hi Experts;

please; I need your help, My company is using connect-it 9.53 to fetch users' emails then open a new interaction in HP service Manager 9.30, the scenrio is using Microsoft Extended MAPI (outlook 2010)

every thing was working probable, but after upgrading our exchange server from 2010 to 2016 the scenario can not open the message store and stating the error code is -214221219 as in the attached.