Create an incident from an interaction that is created via Webservices



Via connect it I read an email box for automatically creating interactions.  This works fine.


However, I now have the need to create on certain occasions in incident as well.


What I want to do know is to create an interaction with a category of incident and medium of request is webcall. Those two attributes should trigger the process escalate.interaction.


I think I can invoke that process from subroutines on the format control of incidents. But I have no clue if that can be done and how to do it.


Any help greatly appreciated and I will assign points :-)