Script to automate the assigning of tickets in HPSM 9.21

Hi All,

 

I am looking for any scripts or automation for ticket assignment in HPSM. For example whenever we receive ticket to our wokrgroup it will be in Open state and it should automatically assign it to any of the admins/engineer name present in the work group list.

 

So no need to manual assignment of tickets to admins and monitor the queue manually.

 

Thanks in advance !!!