Tailoring help topics for printing manual
In this pdf document, it mentions a cascade update example like the one below:
For example, incident records are linked to the contacts table by the contact name (probsummary,
contact.name = contacts, contact.name). If someone were to edit the contact record and change
contact.name, the associated incident records would lose their link and become orphaned. You could set
up a Cascade Update record to monitor the contact.name field in contacts and change the
contact.name field in related incident records to match accordingly
Can someone please give me an example with screenshots on what goes where with the Cascade update as well as the corresponding Trigger that goes with it?
I'm trying to have Service Manager update a contacts information in the probsummary table (Incidents) if I have to change a last name.
I've tried looking around the Service Manager tool to see if I can re-create it and I'm unsuccessful at this point. I need to get my momentum back up and conquer this modification. Can anyone provide assistance to fuel this S.M. train so we can get it to the station?