Group of approvers

Hello.

Is it possible to set as approver some group of users and when need to approve anybody from that group can approve ?

  • Hello,

    Thats a standard functionality tbh. You can check Help for that

     

    Defining Approvers

    The Change security roles include a setting that defines whether users with that Role are allowed to approve Changes. The Change Tasks security roles provide the same setting for approval of Change Tasks.

    Within the workflow for Change Management, HP Service Manager allows for approvals to be assigned to either individuals or Assignment Groups. Users who are approvers for the Assignment Group and who have the “Can Approve” right will be able to approve that individual change (or task).

     

  • Hello,

    Thats a standard functionality tbh. You can check Help for that

     

    Defining Approvers

    The Change security roles include a setting that defines whether users with that Role are allowed to approve Changes. The Change Tasks security roles provide the same setting for approval of Change Tasks.

    Within the workflow for Change Management, HP Service Manager allows for approvals to be assigned to either individuals or Assignment Groups. Users who are approvers for the Assignment Group and who have the “Can Approve” right will be able to approve that individual change (or task).

     

  • Hello,

    Thats a standard functionality tbh. You can check Help for that

     

    Defining Approvers

    The Change security roles include a setting that defines whether users with that Role are allowed to approve Changes. The Change Tasks security roles provide the same setting for approval of Change Tasks.

    Within the workflow for Change Management, HP Service Manager allows for approvals to be assigned to either individuals or Assignment Groups. Users who are approvers for the Assignment Group and who have the “Can Approve” right will be able to approve that individual change (or task).

     

  • I need use it for SRC for approving request (OCMQ)

  • I need use it for SRC for approving request (OCMQ)

  • Hello, I am not using SRC myself but here what help says

    Define approval roles

    User roles: Service Catalog Manager, System Administrator

    Approval Roles are a way to identify which users have the capability to approve Service Catalog requests. You can view two OOB Service Catalog Approval Roles (Use Group and 1st Level Manager) in Service Manager.

    In this example, the Service Catalog Manager adds a new Approval Role and the System Administrator assigns the new role to an operator.

    1. Log on to Service Manager as Service Catalog Manager.
    2. Click Administration > Approval Roles.
    3. Click Search. You can see two OOB roles as examples displayed in the list: 1st Level Manager and Use Group.
      Notes:
      • 1st Level Manager is the manager specified in the user’s contact record.
      • Use Group is a group comprising several operators; it is a sample role that shows how you can specify a group as an approver.
      • You can select 1st Level Manager and view the JavaScript that defines the approver dynamically based on the Contact Record of the requestor. Or select Use Group and view the Expression that defines the approval role Use Group as SYSTEMS ADMIN.
    4. Select User Group from the list.
    5. Change the Role Name to Technical IT Approver.
    6. Click the Expressions tab, and change the SYSTEMS ADMIN to SYSTEMS SUPPORT.
    7. Click Add. A message displays saying the svcApprovalRole record was added.
    8. Log out and log in as System Administrator.
    9. Click System Administration > Ongoing Maintenance > Operators.
    10. Search and select an operator to do the Technical IT approvals.
    11. On the Login Profiles tab, add SYSTEMS SUPPORT to the list of Assignment Groups.
    12. Click Save.
  • it looks like we have a lot of customization in the model, in the choice of the approvers for the request from the service catalog. (made on request)

    So the "svcApprovalRole" is not being used. There is a mechanism to generate array of approvers and it is submitted in the table entry Approval.

    Can tell or show how the group of approvers is stored in the Approval table  and where is specified  (in destination table Approval) that the any approvers from list(group) can approve ?

  •  There is an array in the Approval table - current.pending.groups in which is pushed data about current approvers for the record, also there is an array to keep infomartion about future approvers.

    Many companies in their solutions are rebuilding that OOB mechanism and make somthing that fit there needs more closer so i am not sure whay exactly was done in your system,

     

  • we are still using these arrays (current.pending.groups and future.groups) in approval table.

    You mean in this array just will be "assignment group" and it will work ?

  • It should be parsing people who are included in that group and wil be in the list there.

    It is not working in your system at the moment?