Make approval through email using CIT

Someone already did that ?

Can you help me do that ?

  • I could only give some previous post that was solved based on the requirement. Please see below.

    https://community.microfocus.com/t5/Service-Manager-Service-Center/change-approval-via-email/m-p/983054#M11175

    https://community.microfocus.com/t5/Service-Manager-Service-Center/Need-to-approve-change-through-emails/m-p/971074#M7714

  • I read it, thank you.

    But i think it's possible to make it some other method.

    1) email to SM:

    topic is "Qxxxxx-Approved" or "Qxxxxx-Denied"

    body is "comment:....."

    2) CIT connect to DataBase (so there is no any FC, triggers,....)

    some check:

    - email before @ (in my case = name from operator table) equel current.pending.group

    then save to record with unique.key=Qxxxx in field approval.status value from topic (after "-") and to comments field value from body.

    ----

    but does it enough to change approvers to future.pending.groups ?

  • I read it, thank you.

    But i think it's possible to make it some other method.

    1) email to SM:

    topic is "Qxxxxx-Approved" or "Qxxxxx-Denied"

    body is "comment:....."

    2) CIT connect to DataBase (so there is no any FC, triggers,....)

    some check:

    - email before @ (in my case = name from operator table) equel current.pending.group

    then save to record with unique.key=Qxxxx in field approval.status value from topic (after "-") and to comments field value from body.

    ----

    but does it enough to change approvers to future.pending.groups ?