Can you help with next problem ?
Often the Approver cant approve the request bcuz get message that request locked by other user (which already approved this request and close browser).
You can configure the inactivity timer to terminate session that are idle for user defined period of time
I tried this:
After modifying your system level inactivity timer settings, you need to restart the inactivity timer as follows. Click System Administration > Ongoing Maintenance > System > Start Inactivity Timer. The inactive.setup.g form opens. Modify the settings as needed. Click Save.
Service Manager displays the message: The inactive process has been set up to look for users idle after minutes.
But i have no SAVE button (only Reset Inact, Stop Inact, End and Delete Inact)
And also after i set new time, must i restart SM service ? (i did not do that while and i see some operators with inactive time more than i set)
You mean i need find schedule record.
I searched for schedule table and found next record:name=Inactivate user after 30 minutes. class=inactive Application=kill.inactive Repeat Interval= "nothing is selected" Expiration=23/08/19 09:05:45
And Expiration time is not chanhed, here set the time when the button "Reset Inact" was pressed in "Start Inactivity Timer".
you can overcome this problem by disabling locking on the object of the module
for ex: go to DB -> search for object -> search for request table
go to Locking tab -> un check Use Locking and parent locking filed, save and exit.
Logout and login, now try to replicate the issue, it will work as record will not be locked by any user.
Also to set inactivity timer, got to System Administration -> Ongoing maintenance -> Systems -> Start inactivity timer
set the values and click on Start intact. this will create a inactivity record in shc table and this will auto monitor any user for the inactivity time defined.
I need auto logout any users from SM by inactivity (for example in status i can see column with inactivity time, need logout user after 30 min inactivity)
I found in System Administration -> Ongoing maintenance -> Systems -> Start inactivity timer
and set there 30 min, but i have no START inact. button, only reset and stop. After i set reset inact there i see 2 things:
1) created new record in sch with my new time 30 min, but with fixed date in Expiration filed (I figured it should change at a specified interval in field Repeat interval)
2) when i check it in status, i see many lines with users wich have IDLE TIME more then 30 min.