How does it work ? (integration)

There is some methods to do update data in SM from external source.

Using CIT:

1) ServiceCenter / ServiceManager WebServices

2) ServiceCenter / ServiceManager

what is the mechanism of updating the table: where the data is stored, how is determined which record should be updated,...

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  • I mean something else.

    How the data coming in by mail passing through CIT gets to SM and how in it they are transferred and get to the final fields of the system.

    1) In CIT  i set scenario and some data processing (parsing, assigning a value based on conditions,... )

    SM side:

    -WSDL : set list of fields to display in CIT, set list of avalable actions

    -eventmap: list of records with map name and field name

    And what is happen next after i set the association of SM fields, which became visible due to the fact that they were set in the WSDL and eventmap and the data from the e - mail message ?

    how the system decides whether to update or create. If update, how will know what exactly record....

     

  • That is done in the keys section. At least one mapping must be added in the keys section, There are listed unique column(s) from your table. Those column(s) must be mapped if your are doing update or delete operation. In the case of creating data you can map query element with emptiness

     

  • So WSDL (WebServices) save value to fields directly, does it run Triggers for it ?

    If this is no WSDL, then it use eventmap to map fields? And then value stored into eventin ? and wha then...