Attachments not adding on creating a Quote

The issue is that when I create a quote and add the attachment, the quote gets created but the attachment gets lost. I checked in the SYSATTACHMENTS table too but I cannot find any entry for that quote.

My client wants that the users should be able to add the attachments too while creating the quote.

Has anyone observed this behavior?

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  • There is no confusion, but thank you for the clarification. It is possible to include an attachment when adding a record...this can be validated by opening a ticket in Incident Management (tested against 7.11).

     

    As Pikutj stated, SYSATTACHMENTS require the unique identifier of the primary record to be populated. The feedback was to document how to verify the number field is populated before the Quote is added/opened.

     

    The issue is likely related to the fact that the input of the attachment occurs in a script instead of the RAD Application responsible for adding the Quote (see trace). Based on the description, I would guess that the "pointer" to the attachment does not follow the Quote from script.execute back to rmq.open.

     

    Workflow excerpt:
    |5| RAD: rmq.open
    |5|          post.open
    |5|          check.added
    |5|          check.open.script
    |5|          open.script
    |5| RAD: script.execute
    |5|          start

     

    Hopefully this will help troubleshoot the issue or identify whether it is possible within the existing design. The "debugattachments" parameter (placed in the sm.ini file) should offer some insight into what is/isn't happening with the attachment.

Reply
  • There is no confusion, but thank you for the clarification. It is possible to include an attachment when adding a record...this can be validated by opening a ticket in Incident Management (tested against 7.11).

     

    As Pikutj stated, SYSATTACHMENTS require the unique identifier of the primary record to be populated. The feedback was to document how to verify the number field is populated before the Quote is added/opened.

     

    The issue is likely related to the fact that the input of the attachment occurs in a script instead of the RAD Application responsible for adding the Quote (see trace). Based on the description, I would guess that the "pointer" to the attachment does not follow the Quote from script.execute back to rmq.open.

     

    Workflow excerpt:
    |5| RAD: rmq.open
    |5|          post.open
    |5|          check.added
    |5|          check.open.script
    |5|          open.script
    |5| RAD: script.execute
    |5|          start

     

    Hopefully this will help troubleshoot the issue or identify whether it is possible within the existing design. The "debugattachments" parameter (placed in the sm.ini file) should offer some insight into what is/isn't happening with the attachment.

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