Incident autosave behavior!!

Ladies and Gentlemen,

 

we have a problem that appears with 2 operators whenever they change the value of 2 specific fields on an incident form, the incident autosaves.

 

There is absolutely no calculations on the values of the fields.

 

Kindly advice if any of you faced same behavior.

 

Thanks a lot,

 

Parents Reply
  • 1. Add the "Debug" capability word to the operator record for a user that can replicate the behavior

    2. Launch a Windows client and login as the user from Step 1

    3. Access an Incident ticket and then open the RAD Debugger (Window menu -> Show View -> Other... -> RAD Debugger)

    4. Enable tracing in the RAD Debugger by typing the command: trace on

    5. Modify the two fields which replicate the autosave

    6. Disable tracing in the RAD Debugger by typing the command: trace off

     

    If these steps capture the issue, then a likely next step is using breakpoints in the RAD Debugger to stop the work-flow midstream and display certain components (e.g. option() function).

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