Interaction Assignment

Im using round robin to assign interactions to service desk agent 

suddently the Round Robin is assigning all new interactions to one assignee.

i removed him from the service desk group after that the assignemt distribution is ok 

but after i added hin again to the SD group the issue encountered again 

 

  • Hello Nadeen,
    Hope you are doing well.

    I am curious about the configuration of round robin. For how long it was working fine? Did you made changes in your environment that caused it to fail? Also, could you please send the form and your current versions to see if I can reproduce it in an OOB system?

    Thanks in advance!

    BR!