Blank Profile in ess page

Dear Community,

Kindly assist me in this

When some of my operators login on their ess page,the profile becomes blank i.e their contact information does not populate automatically in the columns

  • Have you checked the Format Control record for the "ess.SD.open" form?

    There should be a couple of entries like this:

    Add = true
    Initial = true
    Calculation = callback.contact in $file=nullsub(callback.contact in $file, contact.name in $file)

    Add = true
    Initial = true
    Calculation = callback.contact in $file=nullsub(alternate.contact in $file, contact.name in $file)

    Try that first of all.

  • Hi @datovid,

    I advise you should not put only true value as conditions, try find a good condition because if you put only true, it will be measured every time the format control is called and It can be run in a wrong time.

    You should try some thing like it:

    display = null(callback.contact in $file)
    calculation = callback.contact in $file=<field where there is the name> (alternate.contact in $file, contact.name in $file or others).

    If I help you , please give me kudos.