How can I prevent both SD's and IM's/RF's from showing at the same time in the ToDo list for users? We do not know what changed, but obviously something did. Without going into detail, I have both SD's and either associated IM's or RF's showing up at the same time in in Operator ToDo queues. Any suggestions on where to look to fix this issue? Need answer as soon as possible as this is causing multiple user issues. This is SM version 9.41. Thanks.