We are having HP Service Manager v9.41 , We are facing an issue for change approval notification.
The approvers are successfully getting attached to the Change request but approval notification is only triggering to members of Change Management group & Release Management group members only.
"Requester Line Manager" , "Service Owner Approver" which are being mapped through JS in approval definition record are not getting notifcations.
Below are the screenshots of the Change Workflow where the approvals are mapped in Approval Phase under Approvals TAB:
Have tried attaching the rule set in "Approval" phase under following TAB's (On Enter, After Successful enter, Initialization)
Thanks In Advance