we are having HP service manager 9.35.
I'm stuck in a issue :
A SD (interaction) has a related Quote.
I'm trying to close the quote which is in last phase, when the SD (interaction) is closed. Which is happening perfectly by a script placed in trigger records of incidents.
Now the issue is when I'm closing the SD from a connect-it scenario created , it is closing the interaction, but not the related Quote record. Manually which is happening as mentioned above.
I have tried placing the script in Display options , Process record but the script of closing quote record is not getting executed when the connect it scenario is executed.
I don't want to place the script in schedular since to avoid performance issue, may be use it as last resort.
Any help in this regard is appreciated.