Service Catalog request approval not happening through Webservices

Hi Team,

We have created HP Connect-it scenario which will fetch email & approves the Service catalog request (interaction). But while doing so we are running into the issue that the Interaction is not getting approved.

 

Approval only happens when I make the integration user (used in SM web services connect-it) same as the approver in the interaction to whom the request is pending else approval is not happening.

Kindly suggest

Neo