Capture User Options (svc.options) value from Service catalog to request forms

Hi Experts,

 

We are having HP Service Manager 9.40.

 

We are using Service catalog in order to generate requests in our enviornemnets. Requests generated requires huge data to be collected from end user so that team can work on the information provided.

 

We are collecting the information in the form svcCat.request.info where user options are present.

 

Now we need to copy the values from these user options to request form fields, & afterwards for reporting purpose.

 

I belive these are XMl fields, kindly suggest how can the values from these xml fields can be extracted & further be used in request form fields.

 

Kindly suggest
Neo

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  • Verified Answer

    We are on 9.30, but we grab User Selection info from the user's SRC request by coding on the expressions tab on a Connector. We use code such as the following to fill in a fulfillment request ticket (Change in our case):

     

    pc.quantity in $L.file=nullsub(jscall("xmlFill.getValue", svc.options in $L.file, "computerQuantity"), 0)

     

Reply
  • Verified Answer

    We are on 9.30, but we grab User Selection info from the user's SRC request by coding on the expressions tab on a Connector. We use code such as the following to fill in a fulfillment request ticket (Change in our case):

     

    pc.quantity in $L.file=nullsub(jscall("xmlFill.getValue", svc.options in $L.file, "computerQuantity"), 0)

     

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