different "related" menu behavior based on type of ticket

When our users click on the submenu in an incident ticket and go to "related->changes->open", it will open a new change, but first ask them what category of change they want to open. This is fine and is the desired behavior, but when they perform the same action while in a change ticket (relate a change to a change), it auto assumes the category you currently have selected is the one you want so no category selection window appears. What could be the cause of this and an even better answer is, where is this behavior defined? I'd like to know how to modify the related menu actions anyways so this would be a good opportunity to learn more about that. Any help would be appreciated. Thank you.
Parents
  • I'm running 7.11. I get that same result if relate a change to a change but if a relate a new change to an incident it gives me the category selection list. Unfortunately someone else customized a lot of this system in the beginning so I'm not sure. Where would I find the "Display Options" to modify them and see if anyone changed anything? Thanks.
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  • I'm running 7.11. I get that same result if relate a change to a change but if a relate a new change to an incident it gives me the category selection list. Unfortunately someone else customized a lot of this system in the beginning so I'm not sure. Where would I find the "Display Options" to modify them and see if anyone changed anything? Thanks.
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