URGENT:Mandanten: Getting error when mandanten is done based on location for interaction records

Hi Experts,

I have added the security group and scmanadant records as below,
1) Edit table ‘scsecuritygroup’ through Database Manager
Add Security Id “Location1” with “KNH” in the Include Value List

2.Edit table ‘scmandant’ through Database Manager
Add filename “incidents” with “location.full.name” as the Mandant Field Name
Add filename “probsummary” with “location.full.name” as the Mandant Field Name

and added the security group "Location1" for a operator.

Logged into as operator, then when tried to escalate the interaction to incident...I am getting the below unrecoverable error
"Unrecoverable error in application: se.call.process on panel call.addl.process
Unrecoverable error in application: se.call.process on panel call.addl.process
Unrecoverable error in application: se.call.process on panel call.addl.process
Unrecoverable error in application: se.call.process on panel call.addl.process
Unrecoverable error in application: se.call.process on panel call.rad.1
Error exit during relation processing for primary file incidents, destination file=probsummary, and unique=SD10455
screlate error: Primary query did not locate any records. Query=incident.id isin {"SD10455"}"

But i am not getting the error when i am raising a incident ticket directly.

Please let help with this issue.

Regards,
Shilpa