For the table for which you are creating the template (for an interaction template, the incidents table), access the Data Policy record for that table. In the data policy fields list, find the assignment field. In the Global list column, enter the name of the Global list you want to display in the template wizard.
You may need to stop/start SM for the change to take effect, but I think that will solve the problem (not in an SM system at the moment, so I can't test)
This is a known issue. KNowledge article: KM823924
QCCR1E49402 has been opened to address this defect.
There are 2 potential workarounds, as follows:
Change the "Value List" value on Format "template.editValue_globallist_1", as follows: Login as "falcon" Command = "fd" Form = "template.editValue_globallist_1" Design Select the Combo Box field Change the value of "Value List" in Properties from "$L.list" to "$L.display" OK ->OK Change the File Selection expressions in Wizard "template.editValue_globallist_1", as follows: Login as "falcon" Command = "wizards" Wizard Name = "template.editValue_globallist_1" ->Search Select the "File Selection" tab On the "Initial Expressions" tab, change the first 2 lines, as follows: From: $L.list=evaluate(parse($L.glistList, 2)) $L.display=evaluate(parse($L.glistDisplay, 2)) To: $L.list=evaluate(parse($L.glistList, 2));if $L.list then ($L.list=NULL) $L.display=evaluate(parse($L.glistDisplay, 2));if $L.display then ($L.display=NULL)