Getting multiple email after assigning the IM to team.

Dear Team,

In our environment when the Critical alert receives in BSM it get forwarded to HP-SM and generates the ticket with IM-no..... Once the ticket gets generated in HPSM our operation team assigns that ticket to the team who is belonging to that issue. But when they assign this ticket to that team, at that time team received 30-40 email notification alerts stated that ticket has been assigned to your team.

 

And also when we resolve the IM ticket from HPSM it is not getting reflected to BSM....

 

In the Notification there is not any issue .......earlier it was working fin suddenly we are facing this issue

 

Regards,

ROXY

 

  • Hi, Poshamma

    There are two issues you are talking, please raise another thread for "Resolve the IM ticket from HPSM but not getting reflected to BSM".

    In terms of 30-40 email notification alerts received, please enable rtm:3 and debugdbquery:999 in sm.ini, reproduce the issue and send back sm.log to review.

    Thanks

    Desmond