When any user raise any SD Request. It gets landed to our Service Desk team. And from Our service desk team it get assigned to respective technical team. While assigning this request to technical team our service desk team selects location filed in SD.Update fom. But after updating the ticker it is not going for approval at approver end.
But when we try to change the status of that ticket after some time the message occur that “This ticket is not approved so you cannot change the status".
Our requirement is that whenever any request assigned by location then it should go for approval to the exact approver.
Our SM Version is 9.30