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Tickets Opened on specific CI in change Management

Mohamed_Halim

Hi Experts,

How to create buttont on change form, so on selecting the Affected ci it will display the opned tickets on that ci. 

The same option is already available on the incident Mangment module to show how many tickets opened on that ci. 

I found that this is done through context wizard. i can't replicate the behaviour on the change management module. 

Appreciate your notes

Parents
  • 0  

    Hi Mohamed,

    If you're using 9.50 version, in IM module it will be defined in rule setfor button ID 3030

    The ruleset name is "im.run.context.wizard"

    Then ruleset will call the process "run.context.wizard"

    Hope some clue can help you to find more infomation.

    Regards,

    Trevor

Reply
  • 0  

    Hi Mohamed,

    If you're using 9.50 version, in IM module it will be defined in rule setfor button ID 3030

    The ruleset name is "im.run.context.wizard"

    Then ruleset will call the process "run.context.wizard"

    Hope some clue can help you to find more infomation.

    Regards,

    Trevor

Children
  • 0 in reply to TruongTrevor

    Dear Trevor,

    I ho through your solution but it appear empty.

    How i can define the parameter $logical.name in the change management.

    In my case i'll use the parameter $assets

    Appreciate your support.

  • Verified Answer

    0   in reply to Mohamed_Halim

    Hi Mohamed,

    yes you can use $assets variable, as it adds the $ before the input field name of the field which you want to find the related opening changes for that CI.

    that $assets variable will be passed to wizards name "context start" in $L.file passed in which is the button you click ($active.field)

    Next wizards will be called is "context choose" and "wizard.context.choose.action" subform is displayed.

    This will require some tailoring...

     

  • 0   in reply to TruongTrevor

    Hi, Can you please share if your issue is resolved ? If yes then you can post the answer here, it ll help others too. If not then you can log a case with HP Software support or Professional Services for customization requests.

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