I hope everyone is doing well.
We are facing the following error while upgrading from HPSM 9.21 RTE 9.30 to version 9.41 classic:
Unrecoverable error in application: sm.upgrade.ux on panel call.apply.upgrade
The steps that we have taken are as follows:
- Ran *aapm.upgrade.purge
- Loaded the pregpb.bin successfully
- Loaded the transfer.bin file successfully
- Ran the SQL compare utility successfully
But when we click on configure and apply and upgrade, we get the error: (Unrecoverable error in application: sm.upgrade.ux on panel call.apply.upgrade).
Everything is being done on the same machine. The application client database everything is on the same machine.
We are using HPSM 00747 file for the upgrade (downloaded from HP website) and have tried both from 9.30 client and 9.40 client. The client side load/unload option is unchecked on both.
Kindly advise as the process had come to a halt.