We are using response SLA (3 Hours) for SD module only configuration attached. Issue
we are facing after creating any SD we have to closed it or escalate to IM within 3 business hours. We have few SD SLA showing breached despite SD open on 09:09:10 AM and its escalated to IM on 09:10:20 AM. (within 01:10 Seconds)
Please help me to resolve the issue.