Can we limit the attachment size with Web Services ?

Hi Experts,


I am using third party web service tool to send the SOAP request to SM to create ticket with attachment. But I would like to know if I can limit the size of attachment.

In SM, we can set the limit and max size in System Information Record but I am not sure it works with WS or not.





  • Check from SM help the topic "Set the maximum file attachment size for an operator". If you use particular operator for webservice connections, setting the maximum attachment size per operator should do the trick for you?


    I have not checked does this limitation apply for webservice connections, but if it doesn't, it's a defect for sure! Help doc doesn't mention any connection type limitations.