We are using HP Service Manager (SM) 9.21 version in our environment and it is integrated with HP Operations manager (OM) tool.
We have a new requirement in our environment. The tickets generated from OM tool needs to be auto assigned to concerned team (Eg. Windows or tools or network team) based on the affected CI (Logical name) and descriptoin of the ticket.
Eg : BLRPSM9WB001 it should go to windows team
If description is Disk space for the same affected CI it should go to tools team and also reassignment should work in all the cases.
Can anyone help me with a script to implement the requirement.