Incidents table AlertDef configuration.


I am trying to setting the alerts for the incidents (CALL) module. Facing some challenges, would like some guidance

Attaching the steps wich I have followed so far with screenshots.


  • In the object record of the incidents table, I have moved the 'alert' from Category to Object and mentioned the Alert name in the object record itself.

    But still I dont see the call going to the Alert record ( print statement in the JS call is not getting executed )