We have "Service" Field which is a Auto Fill field (m not sure its called Auto Fill), it has a link which fills in the Assignment group depending on the service selected. Even if we write proper Service name it doesn't fill the assignment group automatically, it fills only when the FILL Button on the Service Field is clicked manually.
Can some1 tell me if this is the OTB functionality. Is there any way wherein if the Service name matches with the available service name, then it should auto fill the Assignment group field.
Thanks in advance