the company is currently implementing the HP Service Manager 9.50 in the hybrid modes. My job as a student is to see how far the HP service manager can still be used for the company.
The consideration is the internal and external ordering process of service of employees and customers via the portal.
My questions about this.
Can the HP Service Manager make a distinction between the internal employees and the external customers who want to assign a service? Both have different product catalog / service catalog.
How does this work in detail?
Are two HP Service Manager required? 1x for internal employees, 1x for the external customer? Or can the distinction between the two customers and the two product catalogs be mapped into one service Manager?
Does anyone have some ideas? Thanks :)