I have created a new interaction category 'MAC' in HP SM 9.20 system. Created new open and update interaction formats for this category
The incident record is getting created under this category through a background process. (via wizard) .
I have an incident profile , where the category open and update formats is set to SD.open.interaction & SD.update.interaction.
Once an incident is created under the MAC category, when I open it always open up under SD.update.interaction.
Is it possible to open up the MAC category incidents under SD.update.mac.g format ?