Unrecoverable application error: se.call.process in panel call.rad.1

Hi, I'm having an issue in SM 9.34 with Proccess Designer P2, sometimes only, a Change DCAB approval phase is not closed automatically altough the approval.status changes to approved and, in the activity table, it's says "This change's approval status is changed"

At the same date/time of that activity, there's a record in the msglog table with the message :

Unrecoverable application error: se.call.process in panel call.rad.1

Please, I need help to understand what could be happening and why aleatory (that means : I can`t reproduce the issue)

As a workaround, I click de Close button and then the phase changes from DCAB Approval to Deployment

Best Regards.

  • It would be nice to have the whole stack of the error (from the log), but my first suspect would be a formatctrl validation that prevents the record from being saved, or a pop-up type interaction that obviously fails as it is a background process.

  • Hello, I've found this log information.  I hope it can help.  The  CH00643545 is the record with the issue

    6124( 2840) 04/17/2017 18:34:34 RTE I Connection to dbtype 'oracle10' Oracle server 'POSIMIT' as user 'A001111' successful
    6124( 2840) 04/17/2017 18:34:34 RTE I Connected to Oracle Version 12.1.0.2.0
    6124( 2840) 04/17/2017 18:34:34 RTE I Oracle Client version: 11.2.0.4.0
    6124( 2840) 04/17/2017 18:34:34 RTE I Oracle server settings for language, territory and character set: AMERICAN_AMERICA.AL32UTF8 (AL16UTF16)
    6124( 2840) 04/17/2017 18:34:34 RTE I OCI Client settings for language, territory and character set: SPANISH_SPAIN.AL32UTF8 (UTF16)
    6124( 2840) 04/17/2017 18:34:34 RTE W Oracle instance setting for NLS_SORT could not be determined. Default to BINARY
    6124( 2840) 04/17/2017 18:34:34 RTE I Oracle instance setting for NLS_COMP is set to BINARY
    6124( 2840) 04/17/2017 18:34:34 RTE I Oracle session is set up in BINARY mode
    6124( 2840) 04/17/2017 18:34:34 RTE I dbUpdate: Error al intentar actualizar un registro
    6124( 2840) 04/17/2017 18:34:34 RTE I dbUpdate: file:(cm3r) key:(header,number=CH00643545)
    6124( 2840) 04/17/2017 18:34:34 RAD I The exit code is: final
    6124( 2840) 04/17/2017 18:34:34 RAD I The action code is: lockok
    6124( 10500) 04/17/2017 18:34:34 JRTE I LockHandler: try to unlock: cm3r;CH00643545, but it has not ever been locked.

    Best Regards,