While developing a home-grown self service catalog, I determined what is needed to pull the categories, items, and user options from the service catalog. Our web developer is working on parsing the information for submission, but this raises other questions.
Does anyone know what WSDL and method(s) should be used for submission? I found that the svcCart, svcCartItem tables need to get updated and don’t if others need to be updated or know how SM determines what is created (interaction/request) from the submission. When a record is submitted using web services to the Cart or CartItem table, do triggers take place from there that create the necessary records in the other tables? I am trying to understand whether or not SM will do what is needed from the webservice record or will custom coding need to be added.