We are trying to install Chat Server version 9.41 on Windows 2012 R2 wherein HP SM Server, Application, Web Tier has already been installed with Version.
While performing the installation of Chat Server: we are getting stuck in step "g" as per the interactive installation guide for HPSM 9.41
"Specify a JDBC driver and the connection properties to connect to your database on the Database Settings - Standard Connection page. You need to specify the database details so that Openfire can connect to your Service Manager database and create the DB tables."
We have an SQL DB and when trying to replace the "jdbc:jtds:sqlserver://[host-name]/[database-name];appName=jive, where [host-name] and [database-name] are the actual values of you server." hostname and database with the one in our environment, we are unable to connect to the database. Please specify what should be the syntax for the DB name say, "DBSQLCLUS1/SQLCLUSTER" and database name is "HPSM"
The error is: "A connection to the database could not be made. View the error message by opening the "logs\error.log" log file, then go back and fix the problem". The error log is unable to find the hostname of the database.
Also need to understand whether before this step, do we need to start the "Openfire" services, since we are unable to start the same and it is not even generating a log.