Restore incident record

Hi all,

Accidently deleted an incident record from Service Manager upon users request

Is there any way to restore this record ..Please advise ?


Thanks and Regards,


  • Hi!, Albin,

    Actually no, at least no from Service Manager, there is no way that you restore a deleted incident, you can restore it from the database but i'm not sure if that is possible in SQL databases, maybe you can find it as a "undo or redo"  option in the database.

    You can contact you DBA in order to find a solution for that.