AutoClose SD related to a IM FAILED HPSM 9.41

Hi all,

 

HPSM 9.41

SO: Windows

I have this big problem:

First case: One Sd escalated to IM -> When I resolve the IM the SD status change. GREAT!

Second case: A lot of SD related to a IM and only one SD escalated from -> When I resolve the IM only the SD who is escalted from change the status to Resolved, the rest of all not. ERROR.

Any idea?

Thanks in advance.