We want to open Incidents (IM) with attached files. We want to attach files in the add action.
We have added an attachment section in the IM.open.incident form.
When you open a new Incident with an attached file (see screen capture attached), the IM is opened but attachment is not saved.
If you attach a file when the IM is opened, in the update action, attachments are saved properly.
We have detected that, in the open action, the form doesn't show the IM number (it's empty).
DO you know how we can open IM with attached files?
Our software versions are the following:
SM Server RTE version: 9.34.2003-P2.
SM Application version: 9.34.2003-P2.
Server OS version: OS version Windows Server 2008 R2 Standard SP1 Intel 2,90 GHZ with 4 CPUs. 8Gb RAM.
Java version: 1.7.0_75 64-bit.
Oracle database version: 126.96.36.199.15 in Case Sensitive Mode
OS version Windows Server 2008 R2 Standard SP1 Intel 2,90 GHZ with 4 CPUs. 8Gb RAM.
HP Service Manager Web-tier 9.34.2003-P2.
JRE 1.7.0_75 64-bit.