Please help me to below issue.
how to send an email notification through HP SM when SD move to pending for customer
I'm not sure which SM version you use. I double checked SM9.52 .
How to access the Workflow for "SD" records and the corresponding rulesets:
Login to Web Client SM
Incident Management - Configuration - Workflows
Select Workflow "Incident"
Select the Phase "Categorization" for example
Rule Sets - After successful update
Here are already some example notification Rule Sets implemented in SM9.52:
In this doc you will leanr to activate PD in your environment.
we have done some changes and email received but HTML formate is received this below attached file formate
<html><table style="width: 98%;">
<td align="left" valign="top">
<table style="width: 600px;">
<table cellpadding="10" cellspacing="10" style="font-family: arial;" width="100%">
please help to change this formate we want to below formate .
Interaction incident has been closed.
incident IM4335589 has been created
Title: FileSystem space utilization for Logical Disk /finhdata12NM of type vxfs - Cri
Subarea: job failed
Open Time: 15/03/19 00:44:15
SLA Target Date:
Assignment Group: INCSSP-BOIRRB-UX
FileSystem space utilization for Logical Disk /finhdata12NM of type vxfs - Critical threshold exceeded.
kindly provide the help to change .
One possibility is that you are running both sm -emailout and also running scsmtp.
Only emailout supports HTML emails, scsmtp does not so depending upon which one read from the eventout queue you would get random results.
Check the sm.cfg file for sm -emailout and scsmtp, or if your are running the scautolistener.