Unable to send external mails using email notifications

Hi Guys,

I have setup some database rules to send emails to requestors etc. This works fine when I am sending mails to clients on our internal mail server but I am not able to send mails externally to another domain for which a workgroup has been setup for. for example, internal mail server is jnbs.com which I do not have a problem sending to. but when I send a problem to nem.com the users do not receive any notifications. If I log into the mail account that is setup for service desk and send the email to someone @ nem.com. They receive the mail.

I need some assistance with this

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