I have HP release control 9.21 integrated with HP Service manager. In SM show several connected RC users.
How to control the RC sessions in SM?
There is some parameter to control the session?
Off the top of my head, I can think of 2 suggestions. Does your RC users also uses SM other modules? If no, you could control the individual operator record's available sessions. if yes, you could dedicate a separate debugnode servlet with fix number of sesssions with a specific port and get all the RC users to connect only via that new port. You could also set a shorter timeout session parameter on that dedicated servlet to recover the sessions sooner.