I have a requirement to trigger an ALert when certain conditions satisfies in Incident Management.
SO I have created an Alert, though the conditions are matching, still alert is not getting triggered. (Schedule class: problem)
In CM, we have alerts for Approval Pending. Similar way I have Tried to create new one for Approvals itself(Only for testing Purpose). Everything was similar, except Alert Name. Old one is getting triggered for "approval Pending" but not the new one which has been created for testing. ((Schedule class: change))
Is there any other place to configure the ALerts??
Thanks in advance,