We have a requirement to change the implementation in Configuration Management.
We have a field Change count, Incident count, Problem count, etc. in CMDB.
In process they are calling RAD App: am.calculate.related.records from there they are calculating how many records are opened in CM, IM, PM with that particular Press name.
Example: Change Count is getting displayed based on, how many records are opened with that particular press as affected. I need to add one more criteria in Change Managemnet to check the count(category should be documentation, status should be open).
Exactly What I have to do and where to do the changes to implement this??
Thanks in Advance.